Doubletree By Hilton Bristol South - Cadbury House Hotel

Beautiful complex incl. extensive park.

The club next to the hotel is very good. Good selection of training equipment as well as a pool to swim properly. In the outdoor area a few shadow places would be desirable.

The use of spa facilities. The welcome cookies. Polite staff.

The room had no robes or slippers, locating robes was a drama and no slippers was an issue as the floor was not clean, matted with hair. The room was generally unclean, things had been cleaned around and not moved. The tray with coffee facilities was dirty and had not been replenished!

Its location was ideal just off the m5 motorway but while at the hotel it seemed so idyllic and relaxed.We ate at the club restaurant and the food was excellent and I `m not sure the steak at the Marco Pierre White restaurant would have been any better to be honest. It was fantastic.

It was a bit noisy later on outside our window in the grounds.

An overall feeling of quality about the place, and the food was excellent in the bar.

First time i ve ever encountered it, having a charity donation added to the bill so you are put on the spot to decline it.And still no free Wi-fi whats going on in England.

- Beautiful/tranquil location - Rooms were decorated to an exceptionally high standard - amazing decor - felt luxurious - comfy beds

- fire alarm going off at 6am on a saturday (by fault) - shower screen in main room, very odd - receptionist staff were a bit unfriendly - service at dinner was off (we were given discount) - odd to have breakfast in the same location as dinner, given that its billed as a MPW restaurant

The main reason we stayed in Yatton was the proximity to friends for a family Birthday.

Not great quality underneath an ageing veneer. I really dislike what appears a trend to have 1 door only on the bathroom that swings in to form the door to the toilet - and a window into the bathroom. I want to be able to close the bathroom door and get on with the business..not be viewed by my partner if I forget to close the door inwards again. The room service breakfast was dry and a bit lacking in taste. Shame

The service in the restaurant was outstanding as was the response of reception to the problems we had with the room we were originally allocated.

The room we were given first was plainly unsuitable for guests - the very loud noise from the plumbing became evident within 15 minutes of arriving there and continued at regular intervals until i went to recption and was given an alternative room far from the noise . The noise could be heard along the whole of the corridor - although it was loudest near the lift end (next to which our original room was) and so must have been affecting many of the rooms . This really needs sorting out.

Receptions staff and housekeeping were so friendly. I used the hair salon and they were also lovely and done a great job for the family wedding.

We had a meal in the lounge bar, we had to wait over 45 mins for our food, then complained due to the wait. We were told it would be 2 mins but had to wait a further 18 mins. The food was lovely but the side order of chips were awfull. Didnt eat it. Wanted to complaint and mention it when they cleared our plates. We waited another 40 mins and they still never cleared our plates, really bad service in the lounge bar. Also it seems a manager was having end of day meetings or a gathering as where we were sitting we could hear and see them having a good old laugh through the glass door. Not very professional at all for a Hilton hotel.

The hotel was very nicely decorated and modern. We felt comfortable in that we could use facilities. Whilst there my sister-in-law had her foot run over by a taxi, and the staff were very helpful giving her ice for her foot and they even had a wheelchair to use.

We were very disappointed to find the rooms and doors were thin. You could hear the guests next door and along the corridor. Also the doors slam shut noisily, so we were woken throughout the night. We did complain and asked to move but reception told us we were in next best rooms we could move upstairs but they were loft rooms. If the hotel could remedy this problem with rooms then it would have been an excellent stay.

Rooms were very nice, staff very good, nice choice of food.

Staff were polite

Poor service by housekeeping; took unacceptable length of time to bring clean coffee cups, coffee etc to our room when they should have been refilled each morning. Our room cards did not work on our return to the hotel on every occasion; we had to keep having them re-activated which was a big inconvenience considering this happened for 3 days!!! One of our rooms had no bedside lamp one side which we reported but was not mended throughout our whole stay. The tap on the sink of that room was broken. There were no glasses in one of our rooms and even though we asked for some, they were never brought - despite being asked 3 times!!!

The staff were very good

The food selection for dinner was limited

We did not have a particularly good experience, although the grounds were very pretty as was the setting.

The breakfast was very poor indeed. At 9am the selection was minimal, staff brought tea and then never returned to offer more. The cooked food was tired and had been there a long time. There was virtually no selection in the continental food. Fruit was rotten and inedible.

We had a lovely relaxing stay at the Doubletree. Excellent facilities and fantastic staff!!

Plenty of parking

Only one lift up whicg=h meant that at times there could be quite a wait.